CLEANREPORT / Support
How can we help?
Questions about CleanReport or a preview build? Contact the developer directly.
Email support
Use “CleanReport” in the subject so your request reaches the right project. No app account is required.
What to include
- Your CleanReport version/build and iOS version, if available.
- What you tried, what you expected, and the exact error message.
- Steps that reproduce the problem. Attach a redacted screenshot only if it helps.
Please remove client names, property addresses, faces, access codes and other private details. Never send passwords or payment-card details. For diagnostics, agree on a redacted screenshot or specific non-sensitive test file first; do not send original customer photos or complete backups.
Common questions
Why is a room still incomplete?
Each applicable area needs one readable Before photo and one readable After photo. A missing, damaged or inaccessible local copy keeps that slot incomplete. Import a usable replacement, then run the readiness check again.
A room does not exist at this property.
Mark the area N/A and enter a reason. N/A keeps any existing photos for later reuse; it does not delete them. At least one area must be applicable to pass the report readiness check.
Why does a photo need an internet connection?
The app works with local photos, but a selected image that exists only in iCloud may need Apple’s system picker to download it. Choose a photo already available on the device or retry when the original can be downloaded.
Can I use the app without camera access?
You can choose an existing photo through the system picker. To take a new photo, allow camera access in iPhone Settings. CleanReport does not need microphone or location access.
Why can I not create another active job?
The Free policy allows two active jobs at a time. Archive a job to free an active slot. Archiving keeps its data; it is not deletion. Pro removes the active-job limit and Free PDF footer and adds merchant branding. Public purchase availability and pricing will be shown in the App Store purchase sheet when released.
Is my data synchronized or recoverable by support?
There is no CleanReport account or app-managed cloud sync. The developer cannot retrieve your local jobs or photos. Device backups depend on your Apple settings. Do not delete the app to troubleshoot a storage problem; contact support first. Create a local backup and save the complete package through Files to a destination you control. To restore, select an intact package and review the app’s confirmation. Keep a separate copy of important data. Purchase restoration and job-data restoration are different operations.
Does “ready” mean a customer received a report?
No. A readiness check only checks the required documentation. It does not certify cleanliness, image authenticity or delivery. Generate a PDF after the required checks pass, inspect the report and choose its destination in the system share sheet. A completed share action does not prove that the recipient opened or accepted it.
How do I add my business name and logo?
In Settings, open Merchant Details. With Pro, edit your name/contact text, choose a logo and Save; generate a new report to use the saved details. If the saved logo is unavailable, replace or remove it before generating a report. Customer reports already exported are not remotely updated.
Where can I find my app version and privacy policy?
Open Settings and scroll to Help & Privacy. The app shows its actual version/build, support email and policy links. Website links need a connection; local job, photo and PDF work does not require a developer server.